Delivery Information


  • We use SF courier’s 顺丰快递 to guarantee a speedy delivery. Deliveries arrive every Wednesday between 8:00am-12:00pm  It is the members’ responsibility to receive the product from the courier in a timely fashion. Unable the receive delivery on time can result in quality issues, particularly in warmer weather. Fresh Farm Plus is not responsible for issues resulting from members not been at the designated address during delivery times.

 

  • Please check the contents of the delivery for quality and contents. If there is damaged product, please contact us at freshfarmplus.com ‘Contact Us’ with an attached photo and order number.  Alternatively, you can send an email with your order number and a photo to ffp@freshfarmplus.com
  • All issues with deliveries must be reported within 3 hours of delivery other Fresh Farm Plus will not be responsible outside of the time frame.